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Appeals and Complaints

Appeals and Complaints

INCERT applies a procedure for review and taking action on all appeals and complaints received.

Appeals may be submitted by certified clients who do not agree with a decision of the certification body and want it repealed, e.g. a decision to grant, terminate, withdraw certification, etc.

Complaints on the other hand may be filed by any interested paty (customers, their clients and end users, institutions, public organizations, etc.). Complaints are related to dissatisfaction with the activities of the certification body or a certificated client.

In the Certification Rules you will find a detailed description of the procedure for filing an appeal or a complaint.

Contact us to get assistance! We treat any feedback as an opportunity to become better.

Request for Certification

We are always available to complete the certification request with you. It is completely free to review and within just a few hours of receiving the request, you will have a certification quotation designed specifically for you and your organization.

The application form does not commit you to working with us but it is a prerequisite for a certification offer.

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