Appeals and Complaints

INCERT applies a procedure for review and taking action on all appeals and complaints received.

Appeals may be submitted by certified clients who do not agree with a decision of the certification body and want it repealed, e.g. a decision to grant, terminate, withdraw certification, etc.

Complaints on the other hand may be filed by any interested paty (customers, their clients and end users, institutions, public organizations, etc.). Complaints are related to dissatisfaction with the activities of the certification body or a certificated client.

In the Certification Rules you will find a detailed description of the procedure for filing an appeal or a complaint.

Apply for Certification

To receive a custom quote for certification, simply fill out our online application form. This is a commitment-free step that allows us to prepare a proposal tailored specifically to your organization's needs.

Building Trust. Certifying Quality.

office 3, 45 Kalimantsi St, Sofia, Bulgaria

office@incert.bg

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