INCERT applies a procedure for review and taking action on all appeals and complaints received.

Appeals may be submitted by certified clients who do not agree with a decision of the certification body and want it repealed, e.g. a decision to grant, terminate, withdraw certification, etc.

Complaints on the other hand may be filed by any interested party (customers, their clients and end users, institutions, public organizations, etc.). Complaints are related to dissatisfaction with the activities of the certification body or a certified client.

In the General Terms and Conditions for Certification Contracts you will find a detailed description of the procedure for filing an appeal or a complaint.

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